CONTACT

   HOW DO I CONTACT YOU?

    YOU CAN DO THIS VIA OUR CONTACT FORM

   CAN I ALSO COME TO YOU TO FIT OR MEASURE SIZES?

    UNFORTUNATELY WE DO NOT HAVE A STORE OR THE POSSIBILITY TO MEASURE YOU.

   WHERE IS ELENALATEX LOCATED?

    WE ARE LOCATED IN DIRKSHORN THE NETHERLANDS, AND I AM ELENA OF ORIGIN RUSSIAN

TO SEND

   CAN I ALSO COLLECT MY ORDER AT A COLLECTION POINT?

    WE CAN SEND THE ORDER TO A DHL COLLECTION POINT, YOU CAN SEARCH A LOCAL COLLECTION POINT VIA THEIR WEBSIDE, AND IN THIS

    STATE THE DELIVERY ADDRESS, WE WILL SEND YOU AN MAIL WITH THE TRACK NUMBER.

    CHOOSE THE DHL DELIVERY OPTION IN THE ORDERING PROCESS!

ORDER AND RECEIVE

   HOW WILL MY ORDER BE PACKAGED?

    ALL OUR ORDERS ARE DISCREETLY PACKED, MANY WE USE A "FASHIONPACK" FOR PACKING

   HOW FAST WILL I RECEIVE MY ORDER?

    AFTER RECEIPT OF YOUR PAYMENT THE DELIVERY TIME WILL START!

       SMALL LATEX = 5/7 WORK DAYS

       MEDIUM LATEX = 14 WORKING DAYS

       LARGE LATEX = 21 BUSINESS DAYS

   CAN I STILL CHANGE THE ORDER I HAVE PLACED?

    PLEASE RESPOND VIA YOUR ORDER CONFIRMATION AND NOT WITH A LOOSE MAIL, AND INDICATE WHAT NEEDS TO BE CHANGED

PAYMENT

   HOW CAN I PAY?

    PAYMENT IS POSSIBLE VIA PAYPAL AND TRANSFER, PLEASE NOTE THAT YOUR ORDER CAN BE PROCESSED ONLY AFTER PAYMENT RECEIVED!

   CAN I ALWAYS PAY AFTERWARD?

    UNFORTUNATELY WE DO NOT HAVE AN AFTERPAY

  HOW DO I REPORT A DEFECTIVE ITEM?

    RESPOND THROUGH YOUR ORDER CONFIRMATION, SO WE HAVE YOUR DETAILS CLEAR, ALSO INCLUDE PICTURES OF THE DAMAGE OR DEVIATION TO YOUR ORDER